We believe these standard terms and conditions reflect the custom and practice of private nurseries providing full time day care. The rules about notice and payment of fees are designed to promote stability, assist forward planning and the proper resourcing of the nursery.

Nothing within these terms and conditions affects the parent / carer’s statutory rights.

To enable us to provide and maintain the highest standards of care we require all parents to be aware of, and abide by, the following conditions.

  Admission

1. Children will be considered for entry to the nursery when the registration form has been completed and returned to us.

  Welfare of the child

2. We will do all that is reasonable to safeguard and promote your child’s welfare and to provide pastoral care to at least the standard required by law and often to a much higher standard. We will respect your child’s human rights and freedoms which must however, be balanced with the lawful needs and rules of our nursery and rights and freedoms of others.

3. Parents give their consent to such physical contact as may accord with good practice, and be appropriate and proper for teaching and instruction and for providing comfort to a child in distress, or to maintain safety and good order, or in connection with the child’s health and welfare.

  Health and medical matters

4. If your child becomes ill during a nursery session the nursery manager will contact the parent/carer or the emergency contact indicated on the registration form in the case of emergency treatment and parents not being contactable. Parents must inform the nursery immediately of any changes to these contact details.

5. If your child is suffering from a communicable illness your child should not be brought to nursery until such time as the infection has cleared. a full copy of the company’s infection control policy is available from the nursery manager. Parents / carers are asked to refer to the illness / communicable disease list supplied for your information on minimum periods of exclusion from the nursery.

6. Parents/carers are required to notify the nursery manager if your child is absent from the nursery through sickness.

7. The nursery cannot administer any medicine to a child unless prescribed by a doctor or in the case of an emergency if written consent by the parent has been given. Should the child be on prescribed medication, it is the responsibility of the parent or carer to notify the manager or key worker and to sign the necessary form of consent.

8. We reserve the right to call an ambulance in an emergency and escort your child to the emergency department of the nearest hospital. Any decisions regarding the child’s welfare will then be made by the emergency department at the hospital. The parent will be called immediately in the event of this being necessary.

9. It is your responsibility to inform the nursery if your child is not vaccinated in accordance with their age. If it is considered necessary information regarding children vaccinated in nursery may be shared with other parents, however, individual names will not be given.

  Food and dietary requirements

10. We will work with parents/carers to provide suitable food for children who have a special dietary requirement.

11. Menus will be displayed for inspection.

  Concerns/complaints

12. Any question, concern or complaint about the care or safety of a child must be made in the first instance to the supervisor in charge. If the   matter cannot be resolved at this level the matter should be referred to the nursery manager and should follow the nursery complaints                 policy.   

  Disclosures

13. Parents must, as soon as possible, disclose to the nursery any known medical condition, health problem or allergy affecting the child, or any family circumstances or court order which might affect the child’s welfare or happiness, or any concerns about the child’s safety.

  Fees

14. All fees are charged monthly in advance and must be paid by the 5th day of the month to which they relate. Fees will be invoiced to the person(s) named on the registration form. Fees are payable during periods of absence from the nursery, including sickness, holidays and during public and bank holidays. the nursery will be closed on the annual bank holidays.

15. Fees are calculated on the basis of the weekly charge for the sessions attended, multiplied by 52 (weeks) and then divided by 12 (months) to create a fixed monthly charge. Fees will be subject to annual increase on notice from the manager.

16. Prices quoted are per child for a core day/session.

17. The nursery, in line with other nurseries, operates a policy of “minimum sessions.” this aids your child settling into the nursery initially and then optimises maximum development from their time in the nursery. This is particularly true for the under two age group. Please see the manager for further details on the minimum sessions required.

18. Once a place at the nursery is confirmed, a deposit would be required to secure the place. Eight weeks written notice is required if you no           longer require the place or wish to withdraw your child from the nursery. Fees are payable during the whole of this time and also payable if           there is any delay in taking up the place once accepted.

19. If you register your child for a full time place (i.e. 10 sessions per week) and such a place is confirmed by the nursery, you will not be permitted to reduce the number of sessions attended within four weeks, as four weeks written notice is required to reduce the sessions.

20. Compensation or refund will not be given, if the nursery has to be closed due to any reason beyond the control of the nursery, such as power failures or weather conditions.

  Unpaid fees

21. The nursery reserves the right to charge interest on late fees at the rate of £20 per week. For dishonoured cheques/payments a charge of £20 per occasion will be applied.

  Exclusion for non-payment

22. Children may be excluded from the nursery if fees remain outstanding more than 10 working days beyond the due date and the registration terminated.

  Late collection

23. Parents/carers collecting children late from the nursery will be subject to a surcharge, details of which are published at the nursery. Charges are made every 15 minutes or part thereof. Parents / carers should be aware that the nursery has to be vacated by the designated closing time.

  Belongings

24. The nursery does not accept responsibility for accidental damage or loss of childrens personal belongings, such as clothing, push chair, etc.

  Insurance

25. The nursery undertakes to maintain those insurances required by law. Details of these are available from the nursery manager. Copies of the current employer’s liability and public liability insurance policies are displayed in the nursery.

  General

26. you should be aware that the nursery occasionally takes photographs within the nursery, which may be used, in training or promotional material. Parental preference is adhered to and permission will be sought via the nursery permission form which is completed at enrolment. Please refer to the photography policy for more information.

  Safeguarding children

27. The nursery is under an obligation to report to the relevant authorities, to protect the child if we feel is being abused or neglected. This may be done without informing the parent/carer.

28. Any information given by a parent regarding their child will be treated with the utmost confidentiality, except in cases where abuse towards a child is suspected. The divulging of confidential information relating to the nursery, its employees or customers to any third party is considered a breach of confidence and as such is regarded as constituting gross misconduct which could lead to summary dismissal from employment or cancellation of a nursery place.

  Security

29. Parents/carers are welcome to visit the nursery, however we will not admit anyone without prior notification. It is the parent/carers responsibility to ensure that staff are aware of who will be collecting your child. No child will be allowed to leave the building with anyone, known or not, without prior notification and a password given.

  Data protection

30. It is a legal requirement on the nursery to hold information about children using the nursery and its staff. Basic information is used for registers, invoices and for emergency contacts; however, all records will be stored in a locked office and on a secure online database that only management and staff under supervision have access to.

  CCTV

31. We use a secure CCTV System that is password protected and continually recording and monitored by the Nursery owner. This system is used for the sole purpose of security issues involving the staff, the Children and visitors. The CCTV Footage is kept for a maximum of 2 weeks (automaically overides)  This system is in keeping with the data protection act 1998.

  Legal contract

32. The offer of a place and its acceptance by the parents gives rise to a legally binding contract on the terms of these terms and conditions.

33.These terms and conditions are governed exclusively by English law.